FAQ

 

Shipping based

How long does my order get processed?

Orders are processed within 24-36 hours of order receipt. During Holiday seasons, processing times may take longer due to high order volume.

How long is the shipping time?

We try to find the most appropriate shipping method based on the destination. 

Shipping time is estimated to be between 2-4 weeks.

There are circumstances that are out of our control (like customs and security checks, natural disasters, holidays, weather, etc.) that may cause shipping postponements or delays. While most of the packages will arrive on time, there may be circumstances and delays that our logistic partners may experience. For this reason, we can only approximate the delivery date. 

What happens if I don't get a confirmation e-mail after placing my order?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please send an email to our support team at koalaparadiseteam@gmail.com

Will I receive a tracking number to track my order?

Based on which fulfillment center your item is shipped from, you will be provided a tracking number that enables you to track your item 4-6 days after it has been shipped. At Koala Paradise, we have fully insured the packages and any missing items will be re-shipped free of charge to you.

What happens if I'm not home when my package arrives?

Anyone at home can receive the package on behalf of the main customer. Usually, the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office.